bangle win's Privacy Policy

1.Introduction and Scope

bangle win is an online entertainment and sports betting platform operated for Bangladeshi users. This privacy policy ("Policy") explains how we collect your personal information, why we collect it, where we store it, and under what circumstances we use or share it with third parties.

This policy applies to our website, mobile applications (Android and iOS), and all our digital services. Anyone of any age may read this policy, but users must be at least 21 years old to use our services.

In this policy, "we", "our", or "bangle win" refers to the organisation operating the site. "You" or "user" refers to any visitor, registered or unregistered, on our platform.

2.What Information We Collect

2.1 Information Provided at Registration

Information you voluntarily provide when opening an account includes:

• Full name and date of birth
• Mobile number and email address
• Preferred username and password (stored in encrypted form)
• National ID or passport number (for identity verification)
• Payment account details — bKash, Nagad, Rocket, or Upay number

2.2 Automatically Collected Information

The following information may be automatically recorded when you use our site or app:

• IP address and device type
• Browser and operating system information
• Time of site access and session duration
• Pages visited and click patterns
• Transaction history — deposit, withdrawal, and betting records
• Data collected via cookies and similar tracking technologies

2.3 Information Provided Through Support Channels

If you use our 24/7 live chat or email support, the information you share in those conversations is stored on our servers. These records are kept to resolve issues quickly and to improve service quality.

3.Purposes of Using Information

bangle win uses your information only for the following legitimate purposes:

• Account management: To handle registration, login, identity verification, and account security.
• Financial transactions: To process deposits and withdrawals and to prevent fraud.
• Customer support: To resolve your complaints and questions.
• Bonuses and promotions: To deliver bonus offers based on your eligibility.
• Responsible gaming: To detect unusual betting patterns and provide necessary alerts.
• Technical improvement: To analyse platform performance and fix bugs.
• Communication: To send important service-related notices and updates.

We do not transfer your information to third parties for the purpose of selling it. Details of data sharing with third parties are given in section 5.

4.Data Storage and Security

4.1 Security Measures

bangle win uses industry-standard technical and administrative measures to keep your information secure. These include:

• SSL (Secure Socket Layer) encryption — active on all data transfers
• Password hashing — your password is never stored in plain text
• Two-factor authentication (OTP-based)
• Access controls — only authorised staff can view your information
• Regular security audits and vulnerability testing

4.2 Data Retention Period

We retain relevant information for the duration your account is active and, after account closure, for a defined period to meet legal and regulatory requirements. Financial transaction records are always kept for the long term.

5.Sharing Information with Third Parties

We may share information with third parties only in the following limited cases:

• Payment processors: Mobile financial service providers such as bKash, Nagad, Rocket, and Upay receive the minimum information needed to complete transactions.
• Game providers: Studios including Pragmatic Play, Evolution, and JILI use limited session data for the technical operation of their games.
• Technical infrastructure: Cloud hosting and server service providers who are bound by a confidentiality agreement with us.
• Legal obligations: If we receive a court order or government directive, we may be required to provide information in accordance with applicable law.

Your personal information is not sold or rented to any third party for advertising or marketing purposes.

6.Cookies and Tracking Technologies

Cookies are used on the bangle win website. Cookies are small text files stored in your browser. We use the following types of cookies:

• Essential cookies: Required to keep login sessions active and to maintain security.
• Functional cookies: Remember your language preference and other personalisation settings.
• Analytical cookies: Collect site usage statistics to help improve our services.

You can disable cookies from your browser settings, but doing so may limit some functionality of the site.

7.User Rights

As a user of our platform, you have the following rights:

7.1 Right to Access Information

You may contact our support team at any time to find out what information we hold about you. We typically provide this information within working days.

7.2 Right to Correct Information

If your profile contains any incorrect or outdated information, you may request a correction through account settings or a support channel.

7.3 Account Closure Request

You may contact our customer support to request account closure. Please note that for legal and financial reasons, certain records are retained for a defined period even after account closure.

7.4 Right to Opt Out of Marketing Communications

If you do not want to receive promotional messages or newsletters, let our support team know. Important account-related notifications will always be sent.

8.Protection of Minors

All services of bangle win are for persons aged 21 or above only. We do not knowingly collect any information from minors. Age verification at registration is mandatory. If we find that a minor's information has been collected by mistake, it will be deleted immediately and the account will be closed.

The Responsible Gaming guidelines contain detailed information about minor protection and the age verification process.

9.International Data Transfers

Our servers and game providers' infrastructure may sometimes be located outside Bangladesh. For such transfers, we ensure that the receiving party follows data protection standards equivalent to this policy. We sign data processing agreements with all service partners in which protection terms are clearly stated.

10.Response to Security Breaches

If a data breach occurs, bangle win will promptly take the following steps:

• Identify the source of the breach and take immediate technical action.
• Directly notify users whose information has been affected.
• Take account protection measures to limit damage.
• Review the system to prevent recurrence of the same incident in the future.

11.Policy Changes and Updates

bangle win reserves the right to change this privacy policy as needed. For significant changes, we will send a notice to users' registered mobile numbers or email addresses. The date of the latest update will always be shown at the top of the policy. Continued use of the site after a change will be taken as your acceptance of the new policy.

For answers to general questions about our services, visit the Frequently Asked Questions (FAQ) page — it covers account, payment, bonuses, and more in detail.

12.Contact and Complaint Resolution

If you have any questions or concerns about this privacy policy, please contact us:

• Live chat: 24 hours a day, 7 days a week — support available in Bengali and English.
• Email: [email protected]

We generally provide an initial response to complaints within working days and aim to resolve complex matters as well. More information about our services and organisation is available on the About Us page.